Livey Tech

  Call centers are the backbones of many business organizations. The relentless communication channel for various business requirements ranging from customer support to cold callings, delivers exceptional lead conversion, customer acquisition, and business proliferation results. With high call volumes & a large number of agent resources to manage around the clock, it’s essential to have durable equipment for overall business viability. A call center unit needs the proper infrastructure to work with, and the headsets the call center executives use while working play a crucial role. Choosing a modern headset with exceptional features decides productivity and execution of daily professional responsibilities. Let us take a peek into the top factors you need to look into a call centre headset . Features of call center headsets Contact centers, as mentioned earlier, are the backbone of many industries. The headsets, thus, play an essential role. Here is what the new features

  Choosing the right headset for office purposes can be daunting, as you must be aware of the latest technologies and advancements to make a good decision. Well, a headset's utility determines the products chosen by the leading manufacturers. Regarding product features, there are two broad categories of headsets. These categories are wired and wireless. We are all aware of the wired headsets used for personal and professional use for decades. The latest entry in this electronic segment is the wireless headsets with exceptional features. Let us dive deeper and check the technology used in wired and wireless headsets. Wired headset: modern technological advancements The charging requirements are the prime reason why a wired headset is preferred over a wireless one. The power gets delivered by the system a pair of headsets is connected with and is viable, reducing the maintenance of the high-quality wired headsets used in contemporary offices. Here is a list of technologica

  Gone are those days when digital communication was noisy and clumsy simultaneously with outdated technology and devices. The advent of noise cancellation technology for voice solutions has remarkably changed the game for the business industry in this digital era. In your pursuit of headsets, you may have encountered some that have active noise cancelling (ANC), but what and how does it work? Active noise control (ANC), or active noise reduction (ANR), is a technology for reducing unwanted sound by adding a second sound specifically designed to cancel the first, reducing ambient sounds around you so you can hear your calls and focus without distraction. This exceptional microphone technology will be susceptible to the background noise produced in a busy and cluttered environment.   The headset’s noise cancelling feature also comes from an Artificial Intelligence-driven electronic chipset installed with the hardware. Features of an ANC chipset The ultimate sound engineeri