Call Center headsets – All You Need to Know

 

Call centers are the backbones of many business organizations. The relentless communication channel for various business requirements ranging from customer support to cold callings, delivers exceptional lead conversion, customer acquisition, and business proliferation results. With high call volumes & a large number of agent resources to manage around the clock, it’s essential to have durable equipment for overall business viability.



A call center unit needs the proper infrastructure to work with, and the headsets the call center executives use while working play a crucial role. Choosing a modern headset with exceptional features decides productivity and execution of daily professional responsibilities.

Let us take a peek into the top factors you need to look into a call centre headset.

Features of call center headsets

Contact centers, as mentioned earlier, are the backbone of many industries. The headsets, thus, play an essential role.

Here is what the new features in those headsets contribute to this industry's significant transformation.

1.                  AI-based noise cancellation interface

One of the most prominent features of modern call center headsets is the Artificial Intelligence-driven noise cancellation interface. These headsets get used in a contact center office where hundreds of executives talk and communicate in their cubicles. The environment will undoubtedly be noisy and cluttered. AI-driven noise cancellation interface comes in very handy.

The noise of a busy environment gets reduced to a minimum resulting in a two-way transparent conversation medium. These headsets can also be used for professional conferencing purposes.

2.                  Microphone position

The microphone's position matters a lot in the design of a call center headset. The executives will not have to adjust the headset microphone appendage all the time. The latest technology used will also aid an executive in getting his conversation received correctly and transmitted to the other end efficiently.

3.                  Hearing protection

An executive uses a headset for multiple hours as per the job requirements. Loud sounds from the other end may hamper the conversations and affect the executive's hearing power. The latest models are smart enough to dampen loud sounds to a safer range to protect the executives' hearing.

4.                  Ergonomic design

Wearing a headset for hours also causes discomfort in the ears and head. Modern headsets come in a lighter yet sturdier build so that executives can wield them for hours without pain. The cushion covers or earmuffs and headband cushions offer superior comfort. Also, the light-built headsets are strong enough to withstand wear and tear. It reduces the maintenance cost of office infrastructure.

5.                  Compatible with all digital platforms

The modern headsets are compatible with the leading digital platforms developed for contact centers and conferences. Hence, pairing a wireless headset with top unified communication platforms is more convenient. The wired headsets come with USB and 3.5-mm jack designs for easier installation and use.

Top features enabling better communication

These top features of the latest call center headset enable better business communications. Whether a corporate meeting or a B2C call, these headsets become an asset for a company.

Managing your contact center operations is easy and efficient with LIVEY headset solutions! Explore headsets for Contact Center here https://www.livey-tech.com/contact-center-headsets/.

Location: Philippines

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